1 .What's the return policy?
If your orders have quality problem or damaged in shipping,You are not satisfied with our products, please contact online service or leave us a message via E -mail,our email is bagsyear@gmail.com . You will be required to send t us the picture of the mail box,express note,express No. and bar code. We will give you the return address when we confirm the return or exchange.Please understand we don't accept any return or exchange for the reason "I don't like them","they are not fit for me""the size is small"etc,If you have questions,please contact us before placing orders.
2 .How many days will it take when i receive an order?
When orders and payment confirmed,we will ship the orders out within 24-48hours,It usually take 5-7days in delivery.
3 .What should i do after i placed an order ?
Just wait at home,our shipping company will ship the orders to your home address directly,We will call you when packages arrive.If you just not at home,delivery was failed,you need to go to your local postal office to get your packages by yourself or they will be shipped back to us.Please take your identification card and the tracking number we provided to you.
4 .Are the pictures true or false?
All of the picture are in-kind taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your chart.
5 .How to track your item?
We will send you your tracking number in 24-48 hours after we received your money.You can track the shipping processing on the websites below:
6 .How to contact us?
Bagsyear.com is dedicated to Customer service. To serve our customers efficiently,our friendly and efficient staff can be contacted in many different ways.
Our hours of operation are Mon-Fri 8pm-12am pacific time 8am-12pm eastern time.
All e-mails received during business hours will receive a reply the same business day.
All other e-mails will receive a reply before noon eastern time the following business day.
7 .How to register and pay?
(1)You can login in our website to purchase on line.Click the "My account","Creat account" button, fulfill some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(2) fill out some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(3) Add the product to your chart
(4) Edit shipping address and choice of transport mode (Best way Ems, Free shopping)
(5) Input the coupon code and select the payment method (we now only support credit card payments)
(6) Click Finish to order. Page would Jump to the credit card company and the payment page. SSL encryption.
8 .Ways to pay:
You may pay via West Union or the credit card.(Visa & Master)If you pay via West Union ,pls make your order and send the number and the name of the item to our mailbox,we will send your item as soon as we accept them.
9 .Is it safe to pay via credit card?
The payment is the same processes as the principles with paypal. We are just acredit card customer.your money is sent to our account in that company.And we have no right to know any information about your card information,so if there's any problem about payment, you should contact the card company.If you are not satisfied with the product, you can ask us to return your money,or charge back. But this is very rare.
10 .Why It shows declined when I pay via credit card?
You've entered the wrong information.
The card does not support on-line shopping.
The money in your card is not enough.
You have bad payment records and don't pass the GSPAY filtration system (not payment by a deception, etc.)
11 .Common payment error code:
101 customers IP does not match the selected countries 102 The IP of the client's country is blocked 103 Customer's IP of United States does not match the state 104 card holders who deceived 105 fraudulent card number 106, the language of the client browser is blocked 107 client countries, blocked 108 fraudulent e-mail address 109 deceived IP 110 deceived phone numbers to 111 client browser is blocked 112 transaction limit in excess of the maximum 113 hours IP restrictions 114 Unreasonable customer information
All products purchased from bagsyear.com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original pamphlet, etc..)
* All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products.
* Additional shipping fee will be requested for exchange or return.
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